Patient FAQ's (Frequently Asked Questions)
Have questions about appointments, insurance, payments, or services? Find quick, clear answers to the most common inquiries from our patients. We’ve gathered everything in one place to help you feel prepared before your visit.
Insurance & Payment
Yes.
NPE: 313.12+277.50 NPH=590.62 total.
Variety of reasons: Sometimes insurance has dollar maximums, sometimes they will pay based on their own fee guide vs BC fee guide.
Yes! Through a third party company called Lendcare-approval within 5 min.
Yes.
Appointments & Policies
Yes.
2 business days to avoid a cancellation fee.
Average cleaning: 1 hour, Fillings 30min-2hours, crown in a day! (within 3 hours with 1 visit-we mill in house)
Sometimes! We do our best to accommodate but we cannot guarantee.
Yes, but some scenarios require more caution.
We’ve implemented a 2.4% merchant fee to help offset the rising costs of processing credit card payments, allowing us to keep our overall service fees in line with the dental fee guide. This fee only applies to credit card transactions-payments made by cash or debit will not incur the charge.
We have limited free building spots and then many areas of street parking around-currently free, but effective sept 17 some spots are paid.
Services
Yes.
YES. Zoom in house or several take home options: Ie whitening trays, or pens.
1-2 hours, $400-450.
Yes.
Yes.
Yes, $10 per unit.
Other Practical Questions
YES. Farsi, Mandarin, Korean & Cantonese.
We require a full assessment prior to hygiene as we want to ensure we address any urgent care. There are also certain requirements with the college for patients to see a dentist, which we follow.
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